Refund Policy

Digital products

KanaKeyboard products are digital files rather than physical goods. Once download access has been supplied, purchases are generally final because the files cannot be physically returned. This policy does not limit any cancellation, refund, or consumer rights that cannot legally be excluded.

When a refund may be approved

Please contact us within 14 days of purchase if:

• you were charged more than once for the same order;
• the delivered file is corrupted or cannot be accessed and support cannot provide a working replacement;
• the product is materially different from the description shown before purchase; or
• a refund is required by applicable law.

A change of mind, accidental purchase after download access was supplied, lack of a compatible PDF reader or printer, or dissatisfaction with ordinary printer output is not normally eligible for a refund.

How to request help or a refund

Email contact@KanaKeyboard.com with the purchaser email address, order or transaction number, and a short explanation of the issue. Do not email full card details. We may first offer a replacement download or technical help when that can resolve the problem promptly.

Payment processing

Paddle acts as Merchant of Record for paid KanaKeyboard products. Approved refunds are returned through Paddle to the original payment method. Bank and card processing times can vary after a refund is issued. Paddle may also handle payment disputes and refunds when required by its buyer terms or applicable law.

Questions

For questions about this policy, contact contact@KanaKeyboard.com. You can also review the Terms of Use and Privacy Policy.